Designer Journeys Incentive Scheme – Terms & Conditions

1. Eligibility

1. (a)

   Operate a business selling travel products and services to customers; and
2. (b)

   Are registered on the Designer Journeys platform and have accepted its Terms of Use.

2. Scheme Overview

1. (a)

   Enquiry Incentives: Rewards for submitting valid customer enquiries.
2. (b)

   Booking Incentives: Rewards for confirmed bookings originating from Qualifying Enquiries.

3. Enquiry Incentive

1. (a)

   Submission Requirements
   1. i.
      Submitted through the DJ travel agent portal.
   2. ii.

      Includes the following client details:
      1. (A)

         Full name of the traveler(s).
      2. (B)

         Month of travel.
      3. (C)

         Detailed itinerary request (destination, activities, etc.).
      4. (D)

         A realistic and reasonable budget estimate for the destination, season, and travel standard.
2. (b)

   Applicability
   1. i.
      The enquiry must be for a destination supported by DJ.
   2. ii.

      DJ must deem the enquiry eligible to assign to a Local Designer.
   3. iii.

      A Local Designer must accept the enquiry and provide a Trip Plan, which the Participant must open.
3. (c)

   Enquiry Incentives will be:
   1. i.
      Platinum: $50 Gift Card per Qualifying Enquiry.
   2. ii.

      Gold: $35 Gift Card per Qualifying Enquiry.
   3. iii.

      Bronze: $25 Gift Card per Qualifying Enquiry.
4. (d)

   Enquiry Incentives are issued in the month following submission of the Qualifying Enquiry.

4. Booking Incentive

1. (a)

   Participants earn a Booking Incentive for a 'Qualifying Booking' that meets all the following criteria:
   1. i.
      Originates from a Qualifying Enquiry.
   2. ii.

      Has a Net Transaction Value of $7,500 or more.
   3. iii.

      Is fully paid, with no cancellations.
   4. iv.

      Includes a deposit or full payment submitted to DJ and is organized by a Local Designer.
2. (b)

   Booking Incentive amounts are:
   1. i.
      Platinum: $250 Gift Card per Qualifying Booking.
   2. ii.

      Gold: $150 Gift Card per Qualifying Booking.
   3. iii.

      Bronze: No Booking Incentive.
3. (c)

   Booking Incentives are issued in the month following the completion of the trip.

5. Incentive Period

6. Fair Use Policy

1. (a)

   Enquiries must represent genuine, good-faith customer requests. Participants may not submit enquiries for non-existent customers or artificially inflate activity.
2. (b)

   Incentives are limited to one reward per trip/customer. Practices such as trip splitting (e.g., dividing a single trip into multiple enquiries) or duplicate bookings for the same trip will not qualify.
3. (c)

   All store accounts, being one DJ account for multi-participants, are ineligible to participate in the Scheme, as the Scheme is designed for individual participants.
4. (d)

   Enquiries exceeding the monthly cap for the Participant’s Status Level (see Section 7) require prior approval from DJ:
   1. i.
      Platinum: 6 enquiries per month.
   2. ii.

      Gold: 3 enquiries per month.
   3. iii.

      Bronze: 2 enquiries per month.
5. (e)

   Fraudulent practices, including but not limited to submitting false information, manipulating booking details, or collaborating with other agents to inflate rewards are prohibited.

7. Monitoring and Compliance

1. (a)

   DJ reserves the right to monitor participation, verify claims, and conduct audits to ensure compliance. Participants may be required to provide evidence of customer communications to substantiate incentive claims.
2. (b)

   DJ reserves sole discretion to determine if a Participant has breached these Terms.

8. Status Level Qualification Criteria:

1. (a)

   Initial Assignment
   Each of the Status Level shall have the criteria for initial assignment set out below:
   1. i.

      Platinum
      1. (A)

         Participants must have submitted at least 6 enquiries within the preceding 12 months.
      2. (B)

         Participants must achieve a conversion rate of 25% or higher from enquiry to booking within the same period.
      3. (C)

         Participants must have a total transaction value of $25,000 or more within the preceding 12 months.
   2. ii.

      Gold
      1. (A)

         Participants must have at least 1 confirmed booking within the preceding 12 months.
      2. (B)

         Gold status will be maintained for a duration of 6 months, provided that the participant completes at least one booking in each six-month period.
   3. iii.

      Bronze
      1. (A)

         Entry-level status assigned to all other participants who do not meet the criteria for Platinum or Gold status.
2. (b)

   Status Level Upgrades:
   1. i.
      Participants whose activity meets the criteria for a higher status level will be upgraded to the respective status level in the month immediately following the achievement of the qualifying criteria.
   2. ii.

      Any changes in status level will be communicated to the participants promptly.
3. (c)

   Ongoing Maintenance:
   1. i.
      Platinum Status Maintenance: Participants must continue to meet the criteria of at least 6 enquiries within the preceding 12 months, a conversion rate of 25% or higher, and a total transaction value of $25,000 or more to maintain Platinum status. Reviews will be conducted annually.
   2. ii.

      Gold Status Maintenance: Participants must complete at least one booking in each six-month period to maintain Gold status. Reviews will be conducted semi-annually.
   3. iii.

      Bronze Status Maintenance: Bronze status will be the default entry-level status and does not have specific maintenance requirements.

9. Reward Redemption

1. (a)

   Incentives are issued as Prezzee gift cards (or equivalent) and are valid for 6 months from issuance. Unclaimed rewards will expire after that period and be clawed back by DJ through the reward platform used.
2. (b)

   Rewards must be redeemed through DJ’s designated redemption process, which it may specify from time to time.

10. Consequences of Non-Compliance

1. (a)

   Suspension or permanent exclusion from the Scheme.
2. (b)

   Forfeiture or repayment of rewards earned through non-compliant activities.
3. (b)

   Reporting of misconduct to relevant authorities or professional bodies.

11. Exercise of Discretion

12. Scheme Changes or Termination

13. Governing Law

14. Contact Information

15. Definitions

1. (a)

   Designer Journeys (DJ): Refers to Designer Journeys Pty Ltd, the operator of the Scheme and travel platform.
2. (b)

   Participant: A travel agent who meets the eligibility criteria outlined in Section 1 and participates in the Scheme.
3. (c)

   Scheme: The Designer Journeys Incentive Scheme governed by these Terms and Conditions.
4. (d)

   Qualifying Enquiry: An enquiry submitted through the DJ travel agent portal that meets all requirements specified in Section 3, including submission details, applicability and acceptance by a Local Designer.
5. (e)

   Qualifying Booking: A booking made through DJ that satisfies all conditions outlined in Section 4, including originating from a Qualifying Enquiry, meeting the minimum transaction value and being fully paid without cancellation.
6. (f)

   Local Designer: A travel expert affiliated with DJ who creates tailored itineraries and manages bookings for Participants.
7. (g)

   Enquiry Incentive: A reward issued to Participants for submitting Qualifying Enquiries, as outlined in Section 3.
8. (h)

   Booking Incentive: A reward issued to Participants for making Qualifying Bookings, as outlined in Section 4.
9. (i)

   Status Level: The tier assigned to a Participant based on performance metrics, such as number of enquiries, conversion rates, and transaction value, as detailed in Section 8. The tiers are Platinum, Gold, and Bronze.
10. (j)

    Net Transaction Value: The total monetary value of a booking paid to DJ for the trip, excluding any travel agent retained commission (typically recommended at 10%) and any third-party services not forming part of the Trip Plan from the Local Designer (e.g., international flights).
11. (k)

    Incentive Period: The duration during which the Scheme is active and rewards can be earned.
12. (l)

    Gift Card: The designated form of reward issued to Participants, issued by Prezzee or an equivalent alternative, redeemable as specified by DJ. The Gift card will be supplied electronically and is not convertible to cash, transferable or refundable. The amount of each reward delivered will be the Reward Award Amounts.
13. (m)

    Reward Award Amounts: For Australian and New Zealand-based participants, the reward amounts will be delivered in their respective local currencies (AUD and NZD). However, the qualifying booking threshold will be assessed in AUD. Participants outside Australia and New Zealand will receive rewards at the level set out in AUD, but the Gift Cards will be issued in USD.
14. (n)

    Fair Use Policy: The guidelines and limitations set out in Section 5 to ensure the Scheme is accessed and used appropriately.
15. (o)

    Terms of Use: The general terms and conditions governing the use of the Designer Journeys platform, which Participants must accept to register and participate in the Scheme.